Privacy Policy

Effective Date: June 10, 2024

This Privacy Policy applies to CIBT Inc., CIBTVisas, Entriva, Newland Chase, Newland Chase Education, Blair Consular, our subsidiaries and affiliates, and any Services that link directly to this Privacy Policy (collectively, “CIBT”, “we”, “our”, or “us”). We are committed to providing our customers with excellent service. As part of this commitment, we take the trust our customers and site visitors place in us very seriously. We recognize that it is our responsibility to inform you of our personal information collection practices through our Privacy Policy. Our Privacy Policy outlines:

Privacy Policy

  1. The Personal Information We Collect
  2. How Personal Information Is Used
  3. How We May Disclose and Transfer Personal Information
  4. Compliance with the EU and Swiss Data Privacy Framework
  5. Cookies and Tracking Technologies
  6. Your Choice
  7. Privacy Notice for California Consumers
  8. Other State Privacy Rights
  9. Security
  10. Data Retention
  11. How to Opt-Out of Further Communication
  12. Links to Other Websites
  13. Personal Information from Children
  14. Additional Information for Individuals Located in the EEA/UK
  15. How to Contact Us
  16. China Addendum
  17. Canada Addendum

We reserve the right, at any time, to modify this Privacy Policy. If we make revisions that change the way we collect, use, or share personal information, we will post those changes in this Privacy Policy. You should review this Privacy Policy periodically so that you keep up to date on our most current policies and practices. We will note the effective date of the latest version of our Privacy Policy at the beginning of this Privacy Policy.

In some instances, we are engaged directly by travel partners, corporations, or business groups, including your employer, which results in our processing of personal information on the behalf of such travel partners, corporations, or business groups. In these circumstances, you should address any concerns regarding the processing of your personal information directly with the party with whom you have a primary relationship, where applicable.

If you are a resident of California, certain U.S. States, China, or Canada, you may have certain specific rights in connection with your personal information: please refer to the section or addendum relevant to your jurisdiction of residence for further information.

We have designated a Privacy Officer who is responsible for our compliance with this Privacy Policy. The Privacy ‎‎Officer may be contacted as described below in section 14.‎

7. Privacy Notice for California Consumers

Last Updated: May 26, 2023.

This Privacy Notice for California consumers supplements our Privacy Policy and applies solely to California consumers.

This Privacy Notice uses certain terms that have the meanings given to them in the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020, and its implementing regulations (the “CCPA”). Consumers with disabilities may access this Statement in an alternative format by sending an email to [email protected].

Notice of Collection and Use of Personal Information

We may collect and use (and have collected in the previous 12 months) the following categories of personal information about you as described below.

  • Personal Identifiers such as a real name, alias, postal address, images of your face, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers. We may obtain this information from (1) you, when you use our website and social media platforms or otherwise communicate with us; (2) publicly available databases; (3) joint marketing partners and event sponsors, when they share the information with us; and (4) referral sources. We may share this information with vendors who provide services on our behalf, such as to provide our products and services to you and manage our relationship with you.
  • Information necessary to provide our products and services to you such as order information and payment, credit and transaction information for billing purposes. We may obtain this information from you and share it with vendors who provide services on our behalf, such as to provide our products and services to you and manage our relationship with you.
  • Commercial information including products or services purchased, obtained or considered; and other purchase histories or tendencies. We may obtain this information from you and share it with vendors who provide services on our behalf, such as to provide our products and services to you and manage our relationship with you.
  • Internet and other electronic network and app activity information such as browsing history, search history, and information regarding your interaction with an internet website, application or advertisement. We may obtain this information from you and through the use of website or app cookies and web beacons. We may obtain this information from you and share it with vendors who provide services on our behalf, such as to provide our products and services to you and manage our relationship with you.
  • Geolocation information. We may obtain this information from you and your devices through various location technologies (such as GPS) and share this information with vendors who provide services on our behalf, such as to provide products and services to you based on your geographic location.
  • Professional, employment-related, and educational information. We may obtain this information from you, employment recruiters and referral sources when you apply for a job with us or become employed by us. We may use and share this information with vendors who provide services on our behalf, such as to manage our human resources activities or perform background checks.
  • Sensitive Personal Information. Additional sensitive information can include social security number, driver’s license number, passport number or other similar identifiers, ethnicity, race, religion, trade union membership, health related information, biometrics, government identifiers, precise geolocation, and information about criminal history.
  • Inferences drawn from any of the categories of personal information listed above to create a profile about you regarding your preferences, characteristics, psychological trends, predispositions, behavior attitudes, intelligence, abilities and aptitudes. We may develop these inferences internally or obtain this information from vendors who provide services on our behalf, such as to us with our business.

Sale and Sharing of Personal Information. Additionally, the CCPA defines 'sale' as disclosing or making available to a third-party personal information in exchange for monetary or other valuable consideration, and “sharing” means disclosing or making available Personal Information to a third party for purposes of cross-contextual behavioral advertising. While we do not disclose Personal Information to third parties in exchange for monetary compensation, we may disclose the following categories of Personal Information: identifiers, profiles and inferences, and internet or other electric network activity information to third-party advertising networks, analytics providers, and social networks for purposes of marketing and advertising. We do not knowingly sell or share any Personal Information about individuals who we know are under sixteen (16) years old.

Sources of Personal Information. We collect personal information from the following sources: directly from you; advertising networks; data analytics providers; social networks; internet service providers; operating systems and platforms; your friends; affiliated entities; partners (e.g., if we offer a joint promotion); and government entities.

Sensitive Personal Information. Notwithstanding the purposes described above, we do not use or disclose sensitive personal information (as defined under CCPA) for purposes of inferring characteristics about a consumer, or in any way that would require CIBT to provide a right to limit under the CCPA.

Purposes for Collecting and Disclosing Personal Information. We may use the categories of personal information listed above for the purposes described in our Privacy Policy in Section 3. In addition, we may use these categories of personal information for certain business purposes specified in the CCPA, as described below:

  • Performing services, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, processing images to verify usability, verifying customer information, processing payments, providing advertising or marketing services, providing analytics services, providing storage or providing similar services.
  • Auditing related to counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards.
  • Helping to ensure security and integrity to the extent the use of the consumer’s personal information is reasonably necessary and proportionate for these purposes.
  • Debugging to identify and repair errors that impair existing intended functionality.
  • Short-term, transient use,
  • Providing advertising and marketing services.
  • Undertaking internal research for technological development and demonstration.
  • Undertaking activities to verify or maintain the quality or safety of a service and to improve, upgrade, or enhance the service.

California Consumer Privacy Rights

The CCPA provides you with certain rights regarding your personal information. This section describes those rights and how to exercise them. Please note that these rights are subject to certain conditions and exceptions. As noted above, we provide Services to other businesses, which may mean that you need to contact the business with whom you have a primary relationship to exercise these rights. Where we believe this is the case, we will notify you.

Right to Know/Request Access. You have the right to know:

  • The categories of personal information we collected about you;
  • The categories of sources from which we collected your personal information;
  • The business or commercial purposes for collecting, selling, or sharing your personal information;
  • The categories of third parties to whom we have disclosed your personal information; and
  • The specific pieces of your personal information we have collected.

Right to Delete. Subject to certain conditions and exceptions, you have the right to request we delete your personal information.

Right to Correct. Subject to certain conditions and exceptions, you have the right to request that we correct inaccuracies in your personal information.

Right to Opt-Out of Sales and Sharing. You have the right to opt-out of “sales” and “sharing” of your personal information, as those terms are defined under the CCPA, including using an opt-out preference signal. While we do not “sell” personal information in the traditional sense (i.e., for money), our use of third-party analytics and advertising cookies may be considered “selling” and “sharing” under CCPA.

To exercise your right to opt-out of the “sale” or “sharing” of your personal information, please click here or use the Do Not Sell or Share My Personal Information link in the footer of our website.

We honor your right to opt out of “sales” or “sharing” as signaled by a universal opt out signal or Global Privacy Control (“GPC”). To learn more about GPC, you can visit the Global Privacy Control page at https://globalprivacycontrol.org. If you download a supported browser or extension and exercise your privacy rights with GPC, third-party advertising cookies on our website will be blocked once our website detects a GPC signal. If you visit our Services from a different device or from a different browser on the same device, you will need to opt-out, or use an opt-out preference signal, for that browser and/or device.

Right to Non-Discrimination. We will not discriminate against you for exercising any of the rights described in this section.

Authorized Agents. You may designate someone as an authorized agent to submit requests and act on your behalf.

To submit a request, please do so by emailing [email protected] or calling us at: 1-800-929-2428.

To help protect your privacy and maintain the security of your personal information, we will take steps to verify your identity. If you request access to your personal information, we may require you to log into your account or provide any of the following information: contact information, one-time password, information about your interactions with us or information that you have submitted.

If you designate an authorized agent to make a request, we will require your authorized agent to provide us with your written authorization permitting the authorized agent to request access to your personal information on your behalf, and we also will require you to verify your own identity directly with us.

In connection with your request, you must:

  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized agent.
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

Financial Incentives

A business may offer “financial incentives” (as defined by the CCPA) for the collection, sale or deletion of California consumers' personal information, provided the incentive is not unjust, unreasonable, coercive or usurious, and is made available in compliance with applicable transparency, informed consent, and opt-out requirements. California consumers have the right to be notified of any financial incentive offers and their material terms, the right to opt-out of such incentives at any time and may not be included in such incentives without their prior informed opt-in consent. From time to time, we may offer free shipping or other incentives (such as a discount if you sign up for email marketing from us). We will notify you of the incentive at the time of offer.

8. Other State Privacy Rights

Residents of certain U.S. states may have additional rights under applicable privacy laws, subject to certain limitations and exceptions. These rights may include:

  • Right to Access/Know. To confirm whether we are processing your personal data and to access such personal data and obtain a copy of the personal data in a portable and, to the extent technically feasible, readily usable format.
  • Right to Correct. To correct inaccuracies in your personal data.
  • Right to Delete. To delete personal data provided to or obtained about you.
  • Rights to Opt-Out/Respond to GPC. To opt out of certain types of processing, including:
    • if applicable, to opt out of the sale of their personal information.
    • to opt out of our use of their personal information for purposes of targeted advertising.
    • If applicable, to opt out of our processing of personal information for purposes of making decisions that produce legal or similarly significant effects.
  • Right to Appeal. If we deny your request, you may appeal our decision by contacting us at [email protected] or (ii) calling us at: 1-800-929-2428.

You may submit a request to exercise your applicable state privacy rights by contacting us at [email protected] or calling us at: 1-800-929-2428.

9. Security

We have implemented safeguards that are intended to protect the personal information that we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Please be aware that despite our efforts, no data security measures can guarantee security.

There are also certain steps you can take to better protect against unauthorized access to your personal information. For example, you should choose a strong password that is unique to the Services (and do not reuse passwords across multiple sites and services or share your password with others). If you believe that your password or account has been compromised, please reset your password, and promptly notify us at [email protected].

10. Data Retention

We will retain and use your personal information as long as is necessary for the purposes described above or otherwise disclosed to you at the time of collection, to comply with our legal obligations, government auditing requirements, resolve disputes, and enforce our agreements (including those agreed with our clients).

11. How to Opt-Out of Further Communication

We provide users the opportunity to opt-out of receiving marketing communications from us at their request. To opt-out of marketing communications, contact us by email at [email protected] or click on the unsubscribe link at the bottom of the email.

This site may contain links to other sites. We are not responsible for the privacy practices or the content of such sites. We encourage you to read the privacy policies of these sites before transmitting any personal information to third parties.

The website may include social media features, such as the Facebook Like button and widgets, such as the “Share this” button or interactive mini-programs that run on the website. These features may collect your IP address, which page you are visiting on the website, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on the website. Your interactions with these features are governed by the privacy policy of the company providing it.

13. Personal Information from Children

We do not knowingly collect personal information from children. As a parent or legal guardian, please do not to allow your children to submit personal information without your permission. If we learn we have inadvertently received personal information from a child, we will delete such information from our records. If you are a parent of a child and believe we have collected your child’s information, contact us at [email protected].

14. Additional Information for Individuals Located in the EEA/UK

Lawful Basis for Collecting Personal Information: We collect and process personal information in order to fulfill your visa, passport, document legalization, or immigration process request and our contract with you. This information is collected and processed in accordance with local laws including GDPR regulations in the European Union, United Kingdom and Switzerland. For those individuals to whom the GDPR applies, general personal information is collected and processed on the basis of the contract formed or to be formed between us, but any additional sensitive personal information is collected and processed under the lawful basis of consent. By placing the order and, where necessary and permissible, giving your consent, you are giving us the following rights:

  • The right to collect your personal information
  • The right to process your personal information
  • The right to share your personal information with third party providers and government entities as needed, such as Government Authorities, Visa Application Centers, Logistics Companies, Invitation Providers and/or Translators/Solicitors relevant to your request for services.

You maintain the right to revoke consent at any time by emailing [email protected].

The Right to Have Your Personal Information Corrected, Amended or Deleted: At any time, you have the right to request that we request a correction or amendment of your personal information. You also have a right to request that we erase the personal information you have provided to us. We will erase any personal information as long as it is legally allowed to according the laws and regulations in the countries in which we operate. In lieu of emailing us, go to this link, https://cibtvisas.com/right-to-erasure. The following will then occur:

  • We will acknowledge your request.
  • We will review your specific request and the country of its origin, and determine if we are lawfully allowed to oblige the request.
  • We will then either:
    • inform you that your personal information has been removed from our systems; or
    • inform you as to the date that we are legally allowed to remove said personal information from our systems given the nature of the personal information and the country of its origin.

The Right to Access Your Personal Information: At any time, you have the right to access a copy of your personal information held by us.

The Right to Restrict Your Personal Information: You have the right to request that we restrict processing of your personal information, if you contest the accuracy of your Personal Information or the lawfulness of how we process of your personal information.

The Right to Portability of Your Personal Information: You have the right to receive your personal information in a structured, commonly-used and machine-readable format. You also have the right to transmit your personal information to another organization.

The Right to Object to Processing of Your Personal Information: You have the right to object, on grounds relating to your particular situation, to how we process your personal information, unless we demonstrate compelling legitimate grounds for continuing such processing. You also have the right to object to any automated decision-making (such as user profiling).

The Right to Withdraw Consent to Processing of Your Personal Information: In instances where you have provided your consent for us to use your personal information, you can withdraw your consent at any time with future effect. You can do so by contacting us directly at [email protected].

These rights may be limited, for example, if fulfilling your request would reveal personal information about another person, or if you ask us to delete information which we are required by law or have compelling legitimate interests to keep. If you have unresolved concerns, you have the right to complain to a data protection authority where you reside, where you work or where you believe there has been an infringement of data protection laws.

International Transfer of Your Personal Information: Your personal information may be stored and processed in any country where we have facilities or in which we engage service providers. By using our Services you understand that your information will be transferred to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country.

Some of the non-European Economic Area countries are recognized by the European Commission, the UK and Swiss data protection authorities as providing an adequate level of data protection according to EEA, the UK or Swiss standards (the full list of these countries is available here). For transfers from the EEA, the UK or Switzerland to countries not considered adequate by the European Commission, the UK or Switzerland, we have put in place adequate measures, such as standard contractual clauses adopted by the European Commission or contracts approved by the Swiss Commissioner, to protect your personal information.

Complaint to Supervisory Authority:

UK: If you consider that we have breached your rights under UK GDPR you may complain to the data protection authority in the country in which you reside or to the lead supervisory authority at https://ico.org.uk/concerns/ or by phone at +44 303 123 1113.

EU: If you wish to lodge a complaint about our data privacy practices with a regulatory authority in your country, you can find details at this link: https://ec.europa.eu/info/law/law-topic/data-protection/reform/rights-citizens_en

Switzerland Individuals in Switzerland should contact the Swiss Federal Data Protection and Information Commissioner (the Swiss Commissioner) for resolution. Information regarding the Swiss Commissioner is located at: https://www.edoeb.admin.ch/edoeb/en/home.html.

Personal Information We Disclose

We may share some of your personal information with our other offices or affiliates to provide you with information that will be relevant to your interests and to connect you with advisors who may be useful to you. For these purposes, your personal information may be processed in, or accessed from, jurisdictions that do not have equivalent data protection laws to those in your country of residence.

We safeguard your data within our group of companies through the use of European Commission-approved standard contractual data protection clauses.

Personal information will be shared with companies providing services under contract to us for the purposes described in this Privacy Policy that may be located in a different country than you. When transferring your personal information, we rely on European Commission-approved standard contractual data protection clauses with service providers or approved binding corporate rules that protect your personal information.

If you have any questions about our information handling practices or if you wish to access your personal information you should contact our Data Privacy Office at: [email protected].

You may have other rights within the EU and UK as well as other locations.

We will retain your personal information only for as long as we need it for the purposes described in this Privacy Policy, after which we will take steps to delete your personal information or hold it in a form that no longer identifies you.

How We Collect Personal Information

We may collect personal information from you in the following ways:

  • By Asking: We may collect personal information from you by asking that you provide it to us. We will only collect personal information that is needed to help us provide the Service you request.
  • Cookies: We uses cookies to enhance your experience while using our website. Cookies are small text files that reside on your computer to identify you as a unique user. Cookies may also allow us to track your status or progress when requesting our Services or information. We employ third-party cookies to perform functions on our behalf such as data analysis and marketing assistance. This data is used for specific functions that require broad-based user statistics, which help to improve the overall customer experience. If you choose, you can set your browser to reject cookies or you can manually delete individual or all of the cookies on your computer by following your browser’s help file directions. However, if your browser is set to reject cookies or you manually delete cookies, you may have some trouble accessing and using some of the pages and features that are currently on the website, or that we may put on the website in the future. We do not respond to web browser ‘do not track’ signals, however we will continue to monitor relevant legislation and policy updates and adjust our ‘do not track’ strategy as required.
  • Web Beacons: A web beacon is an electronic file on a web page that allows us to count and recognize users who have visited that page. Among other things, a web beacon can be used in HTML-formatted email to determine responses to our communications and measure their effectiveness. For instance, if you get an email from us and click on a link in that email to go to the website. You can generally avoid web beacons in email by turning off HTML display and displaying only the text portion of your email.
  • Web Server Logs: Web server logs are records of activity created by the computer that delivers the webpages you request to your browser. For example, a web server log may record the search term you entered or the link you clicked to bring you the webpage. The web server log also may record information about your browser, such as your IP address and the cookies set on your web browser by the server.

15. How to Contact Us

If you have any questions about this Privacy Policy, contact the Data Protection Officer [email protected], CIBT, Inc., ATTN: Data Privacy Officer, 1600 International Drive Suite 600, McLean, VA 22102, or 1-800-929-2428.

More information and related documentation is available here.

16. China Addendum

If you resident in the People’s Republic of China (for the purpose of this Privacy Policy only, excluding Hong Kong, Macau and Taiwan) (“China”), the following clauses apply to our processing of your Personal Information. In case of any discrepancies between this Addendum and the main body of the Privacy Policy, this Addendum shall prevail.

  1. Data controller. The data controller who determines the purposes and means of the processing of your Personal Information is: Bill Coquelin, [email protected].
  2. Update. If we update this Privacy Policy and the processing activities related to the update require your consent by the applicable Chinese data protection laws, we will use proper mechanisms (e.g. pop up window) to obtain your consent.
  3. Sensitive Personal Information. Under the Chinese data protection law, Sensitive Personal Information refers to Personal Information that, once leaked or illegally used, will easily lead to infringement of the human dignity or harm to the personal or property safety of a natural person, including ID card number, biometric recognition, religious belief, specific identity, medical and health, financial account, personal location tracking and whereabout of a natural person, as well as any Personal Information of a minor under the age of 14.
  4. How We May Disclose Personal Information. Other than official government offices and recipients in the country to which you intend to travel, we do not disclose your Personal Information to third-parties for their independent purposes and means of processing when we collect your data within China.
  5. Your rights to your Personal Information. Subject to conditions and requirements provided by the applicable data protection law, you may have the following rights to your Personal Information:
    • Right to access and request a copy of your Personal Information;
    • Right to rectify or supplement your Personal Information where it is not accurate or complete, after necessary verification;
    • Right to request the deletion of your Personal Information if (i) the purpose of the processing has been achieved or cannot be achieved, (ii) the processing is based on your consent and you withdraw the consent; or (iii) the processing violates any legal requirements;
    • Right to request your Personal Information to be transferred to another data controller, provided that such a request satisfies certain conditions to be set by the data regulator;
    • Where your Personal Information is used for automated decision and we use the decisions to send marketing messages or promotions, right to refuse such processing or request non-customized messages or promotions; and
    • Where your Personal Information is used for automated decision and such decision may cause material impact on your rights or interests, right to refuse to accept any determination that is made merely relying on the automated decision.
  6. Personal Information from Children. We do not knowingly collect Personal Information from children under the age of 14. As a parent or legal guardian, please do not to allow your children to submit Personal Information without your permission.

17. Canada Addendum

If you are a resident of Canada, the following ‎clauses apply to our processing of your Personal Information, in addition to those clauses in the main body of the Privacy Policy which are not intended to apply only in specific jurisdictions (i.e. sections 6, 7 and 13). In case of any ‎discrepancies between this Addendum and the main body of the Privacy Policy, ‎this Addendum shall prevail. You may have different rights depending on your province or territory of residence within Canada: please consult the section below relevant to your province or territory of residence.

Unless otherwise allowed by the laws applicable in your province or territory of residence, we will only ‎collect, use, or communicate your personal information with your consent.‎ You are generally not obliged to provide your personal information, however please note that we may be unable to process an application on your behalf or provide certain services to you if you refuse to disclose certain personal ‎information.‎

You have certain rights in relation with your personal information, the particulars of which may vary depending on your province or territory of residence. These include:

  • The Right to Withdraw Consent to Processing of Your Personal Information: You have the right to revoke consent to use or communication of your personal information at any time by emailing [email protected]. Please note however that we may be unable to process an application on your behalf or offer you ‎certain services if you withdraw your consent. Withdrawing your consent will not affect the ‎lawfulness of any processing which happened before such withdrawal, nor does it create an ‎obligation for us to delete personal information which we are otherwise allowed or required to ‎retain under applicable law.;
  • The Right to Have Your Personal Information Corrected or Amended: At any time, you have the right to request that we make a correction or amendment of your personal information (if we do not correct or amend your information to your satisfaction, we ‎‎will annotate the personal information under our control with a note that the correction was requested ‎but ‎not made‎); and
  • The Right to Access Your Personal Information: At any time, you have the right to access a copy of your personal information held by us, and to receive information about the ways in which that information is being used and a description of the individuals and organizations to whom that information has been disclosed. In some situations, we may not be able to provide access to certain personal information; if we refuse an access request, we will notify you in writing, document the reasons for refusal and outline further steps which are available to you.

If you are a resident of the province of Québec, the following rights are available to you, in addition to the rights identified above:

  • The Right to Portability of Your Personal Information: You have the right to receive your personal information in a structured, commonly-used and machine-readable format. You also have the right to request that we transmit your personal information to another organization; and
  • The right to de-indexation: You have the right to request, in certain circumstances, that we cease disseminating your personal information or to ‎de-‎index any hyperlink that allows access to that personal information by technological means, if ‎‎such dissemination contravenes applicable law or a court.

These rights may be limited, for example, if fulfilling your request would reveal personal information about another person, or if you ask us to delete information which we are required by law or have compelling legitimate interests to keep. If you have unresolved concerns, you have the right to complain to a data protection authority where you reside, where you work or where you believe there has been an infringement of data protection or privacy laws.

International Transfer of Your Personal Information:

Your personal information may be communicated, stored and processed outside of your province or territory of residence, in any other province, territory, or country where we have facilities or in which we engage service providers. By using our Services you understand that your information will be transferred to provinces, territories, or countries outside of your place of residence, including the United States, which may have data protection rules that are different from those of your country. Such ‎transfers will only be made in full compliance with all the requirements of applicable privacy laws, and we will ensure that adequate safeguards are in place so that your personal information will receive an adequate degree of protection.‎ However, you acknowledge that your personal ‎information may be processed and stored in foreign ‎jurisdictions and that governments, courts, law ‎enforcement or government or regulatory agencies in the ‎USA, Canada and elsewhere may be able to ‎access or obtain disclosure of your personal information ‎under a lawful order or otherwise through the ‎laws of the foreign jurisdiction, irrespective of the ‎safeguards we have put in place for the protection of ‎your personal information.

Complaint to Supervisory Authority:

If you consider that your privacy rights have been breached and wish to lodge a complaint about our privacy practices, you may raise a concern or file a formal complaint with the Federal Office of the Privacy Commissioner at ‎https://www.priv.gc.ca/en.

If you are a resident of the province of British Columbia, you should contact the Office of the Information & Privacy Commissioner for British Columbia at https://www.oipc.bc.ca/.

If you are a resident of the province of Alberta, you should contact the Office of the Information and Privacy Commissioner of Alberta at https://oipc.ab.ca/.

If you are a resident of the province of Québec, you should contact the Quebec Commission d’accès à l’information at https://www.cai.gouv.qc.ca/.

If you have any questions about our privacy or information handling practices or if you wish to access your personal information, you should contact our Data Privacy Office at: [email protected].

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